Repair terms

Assessment deposits

Only liquid-damage and data-recovery jobs need a deposit. Here’s how it works.

Shipping your device

We’re not a walk-in shop. Houston customers ship in too. Verified repair-shop partners can drop off locally by appointment; we share those instructions after local verification. A wholesale account on its own doesn’t include local drop-off.

Before you ship

1. Wait for the shipping address in your ticket. Put your ticket number inside the box.
2. Back up any data you can reach. Take out game discs, cartridges and memory cards unless we ask for them.
3. Power it off. Use a rigid box with enough padding that nothing moves. Bare boards go in an antistatic bag. Only include accessories we ask for.
4. Don’t ship a swollen, leaking, hot or damaged battery. Contact us first and follow your carrier’s battery rules.
5. Use a tracked service and keep the receipt.

Return shipping

You pay return shipping, including when you decline the repair or it can’t be done. Covered warranty returns are the exception. We confirm the shipping charge first. Check your return address in the ticket before we ship.

Quotes, invoices and payment

We email you when a quote or invoice is ready and when your repair moves to its next stage. Review the full quote before you approve it.

Pay deposits and invoices by card from your repair page. Payments are processed by Stripe; we never see or store your card number. If you pay another way, we mark the invoice paid for you. Tell us if a payment record looks wrong.

Invoices must be paid before we ship the device back or a partner picks it up. In your ticket, Complete means the work is done and the final invoice is ready. It doesn’t mean it’s paid or shipped yet. No Repair means you declined the repair or it couldn’t be done: any deposit is kept and you’re billed return postage only.

Repair terms

You must own the device or have the owner’s permission to send it. Tell us the symptoms, any liquid exposure, earlier repair attempts and known damage. Back up your data first. Create one ticket per device.

Prices

Fixed prices cover the listed repair. A starting price means we diagnose first and you approve the final quote. Labor-only prices don’t include the part or kit; we quote that separately. Mod prices exclude the kit unless stated. We don’t bill by the hour. Shipping and sales tax are extra.

Connector prices assume intact pads on an otherwise working board. Missing traces, liquid damage and other faults need a separate quote.

Your approval

Opening a ticket doesn’t approve any paid work. Diagnosis fees, extra parts and added work are quoted, and you approve them before we charge. Liquid-damage and data-recovery repairs start only after the deposit is paid, the diagnosis is recorded and you approve the quote.

You can decline a quote before work starts. To cancel after approving, contact us and we’ll agree how finished work, ordered parts and return shipping are handled. There’s no hidden cancellation or no-fix fee.

Turnaround and results

Turnaround depends on diagnosis, parts and our queue. Not every board can be saved, and data recovery isn’t guaranteed. We only recover, erase or restore data, or do destructive testing, when you specifically agree to it. Never put a device passcode in a ticket message.

30-day repair warranty

Our 30-day limited repair warranty covers the issue we fixed, as recorded in your ticket. Coverage lasts 30 days from the carrier's recorded delivery of the repaired device back to you, or from collection day for local B2B pickup. It doesn’t start when we receive the device or mark it Complete.

What isn’t covered

Unrelated faults, new physical or liquid damage, and damage from misuse, tampering or later work. The warranty covers our repair, not the whole device. Data-recovery-only jobs do not include the 30-day repair warranty.

Making a claim

Tell us within the 30 days, through your ticket or at [email protected]. Include your ticket number, what’s happening and photos if they help. Contact us before you ship so we can confirm instructions. A claim reported in time stays valid while we arrange the inspection.

We inspect the device and tell you whether the fault is covered. If it is, we fix it at no charge. If we can’t fix it, we refund what you paid for that repair, including any deposit credited to it. We don’t refund the device’s value, unrelated services or the original shipping.

Warranty shipping

You pay shipping to our lab for a warranty assessment. If the claim is valid, we pay to ship it back. If it isn’t covered, you pay return shipping, and any paid work needs your approval first.

Repair seals and later work

Please leave our repair seals intact and tell us about any later work. We use seals, repair photos and inspection to spot changes. A broken seal, opening the device or another shop’s work doesn’t void coverage by itself. Damage caused by that work isn’t covered.

This warranty gives you specific legal rights, and you may have other rights that vary by state. Nothing here limits rights the law doesn’t allow us to limit.

Data-recovery-only jobs

The goal is your data, not a working device. We return the device in its post-recovery condition with any data we recovered. If recovery fails, we return the device. Either way, it may not work afterward.

Before we start, we agree on what data you need and how we deliver it. Not everything can be recovered. Check the files when you get them and tell us about anything missing or unreadable, and keep your own backup. Getting the device working again is a separate repair, quoted separately. These jobs don’t include the 30-day repair warranty.

Unclaimed devices

When we tell you a device is ready to return, or that we need your decision, please reply within 30 days. Need more time? Just tell us. After 30 days with no response, we treat the device as unclaimed and keep trying to reach you.

This deadline does not automatically transfer ownership or let us sell, recycle or dispose of it. Anything like that follows the law, including required notices and waiting periods. We don’t charge storage fees under this policy.

Privacy & repair records

The contact form stores your name, reply details, device info, message and any reference photos in a staff-only inbox. Photos are resized and their metadata removed. It doesn’t create an account or a ticket. We use these details to answer you.

The repair portal stores your name and email, a password hash, the contact and address details you enter, device descriptions, photos, notes, quotes, invoices and repair history. Session and security records protect access. We use them to run your account and your repairs.

Your records are visible to your account, to authorized members of your shop where that applies, and to our repair staff. Internal notes aren’t shown to customers. Hostinger hosts the website, database and files. Stripe processes card payments. Shipping details are shared with the carrier when we ship.

Don’t upload card details, passwords, ID documents or unrelated private files. We don’t sell ticket information or use it for advertising. Repair photos are stored privately. The portal is not a backup of your device.

New account signups and guest contact inquiries use Google reCAPTCHA to stop spam. Google processes browser and device information for this check under its Privacy Policy and Terms of Service. Signup also needs a one-time code sent to your email. Signed-in customers don’t see reCAPTCHA in the portal.

We keep records for active repairs, repair history and legitimate accounting or dispute needs. Contact us to see, correct or delete your data; we’ll verify it’s you and explain anything we’re required to keep. Backups may hold copies until they expire. We don’t promise an automatic deletion date.

Accounts are for adults and authorized business representatives. A parent or guardian should submit a child’s device.

Questions

Email [email protected] or message us from your repair ticket. For an unlisted device, a custom quote or a mod, use the contact form. It doesn’t open a repair ticket.